Serving Raleigh, Durham & the Triangle Mon–Sat · 7 am – 7 pm
(919) 698-4382
Legal

Privacy Policy

Your privacy matters to us. Here's exactly what information we collect, how we use it, and your rights as our customer.

Plain English summary: Titan Pressure Pro collects only the information needed to provide you with a free estimate and complete your pressure washing service. We do not sell your personal information to third parties. We use Meta (Facebook/Instagram) advertising to reach potential customers — and if you submit a lead form through those ads, this policy applies to the information you share.

1

Information We Collect

We collect information that you voluntarily provide to us when you request a free estimate, contact us, or interact with our advertising. This includes:

  • Contact Information: Your name, phone number, and email address so we can reach you about your estimate.
  • Service Details: Your zip code and the type of service you're interested in (e.g., driveway cleaning, house washing) to prepare an accurate quote.
  • Communication Preferences: Whether you prefer to be contacted by phone call or text message.
  • Messages: Any additional notes or questions you include when submitting a request.

We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, and the pages you visit, through standard web server logs and analytics tools.

2

How We Use Your Information

We use the information you provide for the following purposes only:

  • To contact you with your free, no-obligation pressure washing estimate.
  • To schedule and complete your service appointment.
  • To send you service-related updates (e.g., appointment reminders or follow-ups).
  • To respond to any questions or concerns you reach out to us about.
  • To improve our services and understand what our customers need.

We will not use your contact information to send you unrelated marketing messages or sell it to third-party advertisers.

3

Meta Ads & Instant Lead Forms

Titan Pressure Pro runs advertising campaigns on Meta platforms, including Facebook and Instagram. If you submit your information through a Meta Instant Form (a lead form that appears directly within a Facebook or Instagram ad), the following applies:

  • The information you submit — typically your name, phone number, and email address — is collected by Meta on our behalf and forwarded to us.
  • By submitting a Meta Instant Form, you are agreeing to be contacted by Titan Pressure Pro regarding your service inquiry.
  • Meta's own data practices are governed by Meta's Privacy Policy. We encourage you to review it.
  • We may use a Meta Pixel on our website, which allows Meta to understand how visitors interact with our site in order to show relevant ads to people who may be interested in our services. This pixel collects anonymized behavioral data and does not capture personally identifiable information on its own.

By submitting a lead form through a Meta ad, you consent to Titan Pressure Pro contacting you via phone call or text message to discuss your free estimate. You may opt out at any time by replying STOP to any text or asking us to remove you from our contact list.

4

Sharing Your Information

We do not sell, trade, or rent your personal information to anyone. We may share your information only in the following limited circumstances:

  • Service Providers: We use Formspree to process estimate form submissions from our website. These third-party tools handle your data only to facilitate delivering your request to us, and are bound by their own privacy policies.
  • Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to the appropriate authorities.
  • Business Transfer: In the unlikely event that Titan Pressure Pro is sold or merged with another business, your information may be transferred as part of that transaction. We would notify you of any such change.

Beyond the above, your information stays with us and is used only to serve you.

5

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site. Specifically:

  • Analytics: We may use tools such as Google Analytics to understand traffic patterns, page visits, and how users navigate our site. This data is aggregated and anonymized.
  • Meta Pixel: As described in Section 3, we use Meta's tracking pixel to measure ad effectiveness and reach relevant audiences on Facebook and Instagram.
  • Essential Cookies: Some cookies are necessary for our website to function properly (e.g., form submission handling).

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain functionality of our website.

6

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy — primarily to provide your estimate and complete your service. After your service is complete, we may retain your contact information to reach out about future services or seasonal promotions, unless you opt out.

You may request deletion of your information at any time by contacting us at the details in Section 10.

7

Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may ask us to correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information from our records.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by replying STOP to any text message, or by contacting us directly.
  • Withdraw Consent: If you submitted a Meta lead form, you may withdraw your consent for us to contact you at any time.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe.

8

Children's Privacy

Titan Pressure Pro's services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

9

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

Titan Pressure Pro

Durham, NC — Serving the entire Triangle
Phone: (919) 698-4382  ·  Hours: Mon–Sat, 7 am – 7 pm

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